Buyer Protection

As our continuous endeavor to provide best in class services to our customers.


1.     Damaged Product:

If you receive product to be damaged, leaking then you can just call our Customer Services at +91 9537 97 3861. Register for return of the damaged product along with relevant details. We will arrange for pick up and deliver fresh product to you.

2.     Expired Product:

If you find that the product you received is a expired product, in such a cases you can call our customer care and arrange for pick of the products and the amount paid for the same transaction if paid online then it will be credited to your account directly and if you paid through cash on delivery then either you will receive wallet cash or cheque will be issued in favor of customer. Otherwise we can also arrange new product for you at the time of pick up.

3.     Guaranteed Resolution:

If there is any issue with delivery, products or service we urge you to contact our customer service +91 9537 97 3861 and we will definitely resolve your complaints within 24 to 48 hours maximum.

4.     Wrong Product:

If unfortunately you recieve wrong product then you just have to inform our customer care for the same and your product will be exchanged or you will recieve 100% refund for the amount paid.

5.     Product Not Dispatched:

If you order any product from Grabvia and if in case your product is not delivered in specified time in such a cases total amount will be refunded to you.


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Exchange Conditions:

  • Product(s) should be unused, unaltered, unsoiled, original condition with their original tags including but not limited product bar code, price tag etc; and packaging intact.
  • In the interests of hygiene, Grabvia may refuse returns where it's obvious that the item has been worn, washed or soiled
  • Products that are sold as sets/combos or bundled products cannot be exchanged as individual items
  • In case the product requested is out of stock, Grabvia will issue cash of the same amount, using which you can order any other product from Grabvia


In any case if you have any problems with products, services or even return a product please call our customer care at +91 9537 97 3861 or mail us at support[at]